Aemne: RE: Searching KB ID's Datum: Thu, 4 Mar 1999 23:06:14 -0800 Fraan: Microsoft Support Online Feedback Till: "'Claes Maansson'" Hello Claes, Thank you for contacting Microsoft Support Online Feedback. I apologize for the delay in responding to your message, as well as any frustration our site may have caused you. For your convenience, I looked up that article for you, and I am including the text in this e-mail. The text of the article reads as follows: "Microsoft Pocket Automap Streets: Frequently Asked Questions The information in this article applies to: Microsoft Expedia Streets 98 Microsoft Expedia Streets 98 Deluxe, version 1.0 SUMMARY This article provides answers for frequently asked questions about Pocket Automap Streets for Windows CE. MORE INFORMATION 1. Q. What is Pocket Streets? A. Pocket Streets is the newest addition to the Microsoft Automap product line. It is designed to give the H/PC user access to features formerly available only on a desktop or laptop computer. 2. Q. What do I need to use Pocket Streets? A. To use Pocket Streets, you need a Windows CE H/PC and a desktop or a laptop computer. 3. Q. How can I get a copy of Pocket Streets? A. Pocket Streets is available in the Hpc folder on the Expedia Streets 98 CD-ROM, and some H/PC manufacturers include Pocket Streets on the installation CD-ROM for the H/PC. Pocket Streets is also available as a free download from the following Microsoft Web site: http://www.microsoft.com/Expedia/Streets/pocket_dl.htm 4. Q. Can I use Pocket Streets on my desktop computer? A. Pocket Streets functions only with Microsoft Windows CE. 5. Q. Where can I get maps for Pocket Streets? A. Approximately 15 free maps are available for download from the following Microsoft Web site: http://www.microsoft.com/expedia/streets/pocket.htm Sample maps of major metropolitan areas are also located in the Hpc\Maps folder on the Expedia Streets98 CD-ROM. 6. Q. Can I create maps for Pocket Streets from the maps in Microsoft Automap Streets Plus 97? A. You can use Streets 98 to create a Pocket Streets map of any area in the United States. However, the 1997 Edition of Microsoft Automap Streets Plus does not have the ability to export maps to Pocket Streets. 7. Q. Why are some details that are available in Streets Plus not available in Pocket Streets? A. To keep the maps small enough for the memory available on the H/PC, some information is not included in maps for Pocket Streets. Street addresses and Points of Interest are still available. 8. Q. Can I create or import pushpins for addresses and custom places in Pocket Streets? A. Pocket Streets, version 2.0 supports pushpins. When you export a map from Streets 98, the program creates a map file and a separate pushpins file that contains all open pushpins on the map. To use your pushpins with Pocket Streets, copy both the map file and the pushpins file to your H/PC device. 9. Q. What Points of Interest are available in Pocket Streets? A. Pocket Streets offers information on the following types of attractions: - Hotels and Motels - Bed and Breakfast - Restaurants - Museums and Galleries - Tourist Information 10. Q. How can I select and view Points of Interest? A. On the Options menu, tap Points of Interest. Click the items that you want to display. To prevent map clutter, Points of Interest are only shown at close zoom levels. To view the selected Points of Interest use the zoom control to select the desired area. 11. Q. The maps are difficult to read because of the dark background. How can I change this? A. You can select a different background color from Map Styles on the Options menu. 12. Q. Can I search for an address outside the currently loaded map? A. Pocket Streets can only search for addresses in the currently loaded map. To find an address in another area, open the map of that area, and then find the address. 13. Q. How do I report inaccurate or incomplete information on Pocket Streets? A. To report content and map errors in Pocket Streets, please send a detailed message about the error to the following e-mail address: automrkt@microsoft.com 14. Q. How can I get technical support for Pocket Streets? A. Peer-to-peer technical support is available in the following Internet newsgroup: microsoft.public.automap Last Reviewed: December 10, 1998 ) 1999 Microsoft Corporation. All rights reserved." I do not know what product you selected from the index to the Knowledge Base. I simply selected "All Products" and I found the article. If you are selecting a product from the drop down menu in part one of the index, you might try unselecting any product, and opting for the "All Products" option at the top of the menu. If this still does not work, you might want to have a support specialist examine your browser to make sure it is working properly. To access our web site, for example, we recommend that you have Internet Explorer 3.x or later, or Netscape 3.x or later, with ActiveX, client side scripting, and cookies all enabled. A support specialist could make sure that your browser meets these qualifications and troubleshoot for any additional problems. If you have any questions, please feel free to contact us by replying to this e-mail. Your satisfaction is our primary goal, so please let us know if you encounter any difficulties with the Web Response Service! We look forward to serving you in your future Web Response needs. Thank you, Catherine Microsoft Online Customer Representative -----Original Message----- From: Claes Mensson [mailto:cj@samurajdata.se] Sent: Tuesday, March 02, 1999 12:55 AM To: Microsoft Support Online Feedback Subject: Re: Searching KB ID's Microsoft Support Online Feedback skrev: > > Hello, > > Thank you for contacting Microsoft Online Customer Feedback. > > You have indicated that you have not been able to use the Knowledge Base to > search on a specific article in which you already have the Q number. > > If you would like to search our Knowledge Base for a specific Q article at > http://support.microsoft.com/support/search/c.asp?FR=0 > click on the > "Specific article ID number" option in step 2. > > In step 3 enter the article number Q165539 and click go. This will produce > links to any articles which include the number Q165539 as well as the actual > article. > > If you have any difficulties, please let us know by replying to this e-mail. Reproducing these steps, as I have already tried to a gazillion times before, renders me with this page: --- Search Results Your search for Q165539 did not find any matches. You may want to review the search words you entered to ensure they are not misspelled. --- Please understand that *I* am not the one having difficulties, it is *YOU* who have a *BUG* in your system for KB ID searches, which is fully reproducible. It has *NEVER* worked, neither for me, nor for any of my friends that have I asked. I could even give you screenshots or written testimonials. I repeat: THERE IS A BUG IN YOUR KB ID SEARCH! Sheesh. Sorry for shouting. Hope it gets through this way ;-) Regards /Claes There is of course always the possibility that the problem isn't originally related to the KB ID search, it could for instance, be that my "support account" is corrupt and the KB ID search is misinterpreting that, or some other zany reason, but then please tell me if there's anything I can do about it. Don't give me the click-on-the-buttons-in-this-order-and-it-should-work answer (because it doesn't). > > Thank you, > > Stacy > Microsoft Online Customer Representative > > -----Original Message----- > From: Claes Maansson [mailto:cj@samurajdata.se] > Sent: Thursday, February 25, 1999 11:21 AM > To: Microsoft Support Online Feedback > Subject: Searching KB ID's > > Hi! > > To my knowledge, searching for a knowledge base ID in the > "Search Support" > page has never worked. I've verified this in Netscape 3,4, > IE 3 and 4 during > the last nine months. > > It is really annoying to find yourself using the workaround > of copying a URL > of some other kb article and manually entering the KB ID > wanted. Like getting: > > > http://support.microsoft.com/support/kb/articles/q165/5/39.asp > ^^^^^^^^ > and manually entering the kb id you want here, which works. > > Why don't you either: > * Fix it. You've had *a lot* of time to identify and correct > this issue or > * Remove the "search for KB ID" as a search option. > > I don't care what you do about it. You'll probably just > ignore it, and several > years from now, I'll still be copy-pasting url's :-) > > HTH > /Claes