Aemne: 
            Re: Searching KB ID's
     Datum: 
            Tue, 02 Mar 1999 09:54:44 +0100
       Fren: 
            "Claes Maansson" <cj@samurajdata.se>
    Foeretag: 
            Samuraj Data
        Till: 
            Microsoft Support Online Feedback <mtscf@microsoft.com>
 Referenser: 
            1




Microsoft Support Online Feedback skrev:
> 
> Hello,
> 
> Thank you for contacting Microsoft Online Customer Feedback.
> 
> You have indicated that you have not been able to use the Knowledge Base to
> search on a specific article in which you already have the Q number.
> 
> If you would like to search our Knowledge Base for a specific Q article at
> http://support.microsoft.com/support/search/c.asp?FR=0
> <http://support.microsoft.com/support/search/c.asp?FR=0>   click on the
> "Specific article ID number" option in step 2.
> 
> In step 3 enter the article number Q165539 and click go. This will produce
> links to any articles which include the number Q165539 as well as the actual
> article.
> 
> If you have any difficulties, please let us know by replying to this e-mail.

Reproducing these steps, as I have already tried to a gazillion times before,
renders me with this page:

---


Search Results

                     Your search for Q165539 did not find any matches. You may
want to review the search words you entered to ensure they are not
                     misspelled. 

---

Please understand that *I* am not the one having difficulties, it is *YOU* who
have a *BUG* in your system for KB ID searches, which is fully reproducible.
It has *NEVER* worked, neither for me, nor for any of my friends that have I
asked. I could even give you screenshots or written testimonials. I repeat:

THERE IS A BUG IN YOUR KB ID SEARCH!

Sheesh. Sorry for shouting. Hope it gets through this way ;-) 

Regards
/Claes

There is of course always the possibility that the problem isn't originally
related to the KB ID search, it could for instance, be that my "support
account" is corrupt and the KB ID search is misinterpreting that, or some
other zany reason, but then please tell me if there's anything I can do about
it. Don't give me the click-on-the-buttons-in-this-order-and-it-should-work
answer (because it doesn't).


> 
> Thank you,
> 
> Stacy
> Microsoft Online Customer Representative
> 
>                 -----Original Message-----
>                 From:   Claes Mensson [mailto:cj@samurajdata.se]
>                 Sent:   Thursday, February 25, 1999 11:21 AM
>                 To:     Microsoft Support Online Feedback
>                 Subject:        Searching KB ID's
> 
>                 Hi!
> 
>                 To my knowledge, searching for a knowledge base ID in the
> "Search Support"
>                 page has never worked. I've verified this in Netscape 3,4,
> IE 3 and 4 during
>                 the last nine months.
> 
>                 It is really annoying to find yourself using the workaround
> of copying a URL
>                 of some other kb article and manually entering the KB ID
> wanted. Like getting:
> 
> 
> http://support.microsoft.com/support/kb/articles/q165/5/39.asp
>                                                                   ^^^^^^^^
>                 and manually entering the kb id you want here, which works.
> 
>                 Why don't you either:
>                 * Fix it. You've had *a lot* of time to identify and correct
> this issue or
>                 * Remove the "search for KB ID" as a search option.
> 
>                 I don't care what you do about it. You'll probably just
> ignore it, and several
>                 years from now, I'll still be copy-pasting url's :-)
> 
>                 HTH
>                 /Claes